Privacy Policy

We do not ask you to submit Social Security numbers, government identification numbers, financial account credentials, medical records, or other highly sensitive information through our website forms. Please do not include such information in messages or uploaded project files unless Smart Post Sound specifically requests it and you are authorized to provide it.​

​

2. Personal Information We Collect

Information You Provide Directly

We may collect:

• your first and last name, email address, telephone number, and business contact information;

• your company, project title, job role, requested service, project type, budget, scheduling needs, and other quote or booking details;

• files and project materials you upload or send, including scripts, spotting lists, spreadsheets, documents, ZIP files, and related metadata;

• information contained in emails, calls, forms, and other communications with us;

• your email address and communication preferences when you subscribe to our newsletter;

• billing, invoice, transaction, and contract information when you become a client; and

• information you provide when making a privacy request or otherwise contacting us.​

​

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

• IP address and general location derived from it;

• browser, device, and operating-system information;

• pages viewed, links selected, referring URLs, and dates and times of visits;

• cookie identifiers, consent choices, and similar technical information; and

• diagnostic, security, and performance data.

We collect this information through cookies, pixels, server logs, and similar technologies. Some technologies are necessary for the website to function. Others support analytics or optional features and may be controlled through available consent tools or browser settings.​

​

Information From Other Sources

We may receive business contact or project information from affiliated studios, client representatives, production partners, referral sources, service providers, or publicly available business sources. We use that information only for purposes reasonably connected to the business relationship or as otherwise permitted by law.​

​

3. How We Use Personal Information

We may use personal information to:​

​

• respond to questions, inquiries, and service requests;

• evaluate project needs and prepare quotes, proposals, schedules, and service packages;

• provide ADR, recording, editorial, sound design, Foley, mixing, mastering, stage rental, remote collaboration, delivery, and related services;

• receive, review, organize, and manage project materials;

• communicate about projects, bookings, facilities, invoices, and client relationships;

• administer contracts, billing, accounting, tax, insurance, and business records;

• send newsletters or other marketing communications you requested, subject to your choices;

• operate, maintain, troubleshoot, secure, and improve our website and services;

• measure website performance and understand how visitors use the website;

• detect or prevent fraud, abuse, security incidents, and unlawful activity;

• protect the rights, safety, property, and operations of Smart Post Sound, our clients, and others;

• comply with laws, court orders, subpoenas, regulatory requirements, and contractual obligations; and

• establish, exercise, or defend legal claims.

We do not use website personal information to make automated decisions that produce legal or similarly significant effects about individuals.​

​

4. Cookies and Similar Technologies

Our website is hosted on Wix and uses cookies and similar technologies for functions such as security, page delivery, form operation, consent management, preferences, and analytics. Analytics providers, including Google Analytics when enabled, may receive device, usage, cookie, and approximate-location information to help us understand website performance and visitor activity.

You can manage cookies through any consent or privacy controls displayed on the website and through your browser settings. Blocking some cookies may affect website functionality. Where required by applicable law, optional technologies operate according to the consent or opt-out choices available to you.

Our website may link to social media, mapping, video, and other third-party services. Those providers may collect information when you visit or interact with their services, subject to their own privacy policies. 

​

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

​

• Affiliated studios and businesses. We may share information among Smart Post Sound locations and affiliated operations when needed to respond to an inquiry, coordinate a project, schedule a stage, or provide services.

• Service providers and contractors. These may include website hosting, form processing, cloud storage, file transfer, email and newsletter delivery, analytics, mapping, communications, information technology, security, payment, accounting, and professional-service providers.

• Client and production representatives. When necessary to coordinate or perform requested services, information may be shared with authorized representatives, production partners, vendors, or facilities involved in the project.

• Professional advisers. We may disclose information to attorneys, accountants, auditors, insurers, and other advisers where reasonably necessary.

• Government authorities and legal recipients. We may disclose information when required by law or when reasonably necessary to protect rights, safety, property, security, or legal interests.

• Business-transfer recipients. Information may be disclosed in connection with a proposed or completed merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate protections.

• Other recipients at your direction. We may disclose information when you request or consent to the disclosure.

We require service providers and contractors to protect personal information as required by applicable law and their agreements with us.​

​

6. Sale, Sharing, and Targeted Advertising

Smart Post Sound does not exchange personal information with data brokers or other third parties for monetary payment.

Some analytics or advertising technologies may allow their providers to collect online identifiers, internet or device activity, and approximate location. Depending on the technology, its configuration, and the law where you live, those disclosures may be considered a “sale,” “sharing,” or targeted advertising even though no money changes hands. Where required, we provide notice and a method to opt out. We do not knowingly sell or share the personal information of anyone under 16 years of age.

The “Do Not Sell or Share My Personal Information” or similar privacy-choice link available on our website may be used to communicate applicable opt-out choices. Where required by law, we also process recognized opt-out preference signals in accordance with applicable requirements.

​

7. Marketing Communications

You may unsubscribe from marketing emails by selecting the unsubscribe link in the message or by contacting us at info@smartpostsound.com. We may still send non-marketing communications concerning active inquiries, projects, contracts, invoices, security, or other business matters.

​

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, transmission method, or storage system can be guaranteed to be completely secure. You should use appropriate care when sending confidential or sensitive project information electronically.

​

9. International and Cross-Border Processing

Smart Post Sound operates in the United States and Canada and uses service providers that may process information in other jurisdictions. Personal information may therefore be transferred to and processed in a country outside the one where it was collected. Those countries may have different privacy laws, and information may be accessible to courts, law-enforcement agencies, or regulators under local law. Where required, we use appropriate contractual or other safeguards for cross-border processing.

​

10. Your Privacy Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have the right to:

​

• request access to or confirmation of personal information we maintain about you;

• request correction of inaccurate personal information;

• request deletion of personal information;

• receive a portable copy of certain personal information;

• withdraw consent where processing is based on consent;

• opt out of the sale or sharing of personal information, targeted advertising, or certain profiling;

• limit certain uses or disclosures of sensitive personal information;

• appeal a denial of a privacy request; and

• receive equal service and not be discriminated against for exercising a privacy right.

To exercise an applicable right, email info@smartpostsound.com with the subject line “Privacy Request” or use our privacy request form.

​

Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request. We will use verification information only for verification, security, fraud prevention, and legal compliance. If an authorized agent submits a request for you, we may request proof of the agent’s authority and may verify your identity directly where permitted by law.

We will respond within the period required by applicable law. If we deny a request, we will provide an explanation and any available appeal instructions when required.

​

California Residents

To the extent the California Consumer Privacy Act applies, California residents may request to know, access, correct, or delete personal information; may opt out of sale or sharing; may limit certain uses of sensitive personal information; and may exercise these rights without unlawful discrimination.

During the preceding 12 months, Smart Post Sound has collected the following California categories as described in this policy: